FAQs

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FAQs

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We’re sorry if something isn’t right with your order. Please contact our team with an image of the fault/ item and we’ll do our best to get this rectified as soon as possible.

Ultraveen Itch Relief Cream is the perfect solution for those with itchy, dry and/or sensitive skin that is prone to eczema, psoriasis, or general itchiness. Unlike many other creams, Ultraveen is perfume and paraben-free.

Dermatonics Heel Balms and Creams contain urea, which can sting, irritate, or damage exposed tissue if applied to open or broken skin. Using the balm around the cracks but not directly in them will still promote improvement of the fissures. They are safe to use on dry superficial cracks where the skin is still closed, but avoid using directly in/on open fissures, bleeding cracks, sores and ulcers. If you are in any doubt contact a medical professional.

All products are suitable for people with Diabetes, with the exception of Deodorising Fizzy Foot Foam, Sensory Foot Soak, Sensory Foot Scrub, Warts N All and Nail Recovery Gel.

Whats the difference between Manuka heel Balm & Hard Skin Balm?
Feature Heel Balm with Manuka Honey Hard Skin Balm
Main purpose Deep Softening & removing hard skin
Urea strength 25% (very intensive) 10% (moderate, exfoliating)
Best for Cracked, very dry heels Calluses & thick hard skin
Urea, Manuka honey
Texture Rich, nourishing Lighter, smoothing
Fragrance Mild honey Sweet blossom