Terms and conditions of use

About Us

Dermatonics Ltd are dedicated to ensuring you have a good shopping experience on our website. If you have any suggestions or comments please email us using the ‘contact us’ link above.

Or contact us here:

Dermatonics Ltd
Unit 3 Bramley Rd
St Ives
Cambs PE27 3WS
Phone: +44 1480 462910
Fax: +44 1480 494258
Email: sales@dermatonics.co.uk


Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept all major credit cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.


Shipping And Handling

Shipping costs within the UK are charged at £3.00.
Shipping costs outside the UK are charged at £7.50.


Delivery Schedule

  1. We will deliver the goods to the address you provide on the order form.
  2. Any delivery date we give is an estimate.
  3. Unless these conditions state otherwise, we are not liable for any loss, costs, damages, charges or expenses caused by any delay in delivery.
  4. Unless the delay is longer than 30 days from the date we confirm your order, you cannot cancel the contract.

If we can’t deliver the goods because you won’t accept delivery, you haven’t provided the correct address, or no-one is available to accept delivery, then:

  1. all risk to the goods will pass to you;
  2. the goods will be deemed to have been delivered; and
  3. We may store the goods until we can re-deliver them, and you will be liable for any costs arising from this.


Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.


VAT Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.


Credit Card Security

When the order is placed at our website, payment is taken by PayPal or Barclaycard. Credit card details are not held on this web site.


Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on + 44 1480 462910 or write to us at Dermatonics Ltd, Unit 3 Bramley Rd, St Ives, Cambs PE27 3WS


Privacy Policy

Dermatonics Ltd do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

We do not keep or share details of credit or debit cards of our customers.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.


Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm